SORRISO Technologies Smart Suite for Customer Self-Service

An effortless experience for your customers.

Do your customer interactions start with self-service?

SORRISO Technologies' Smart Suite for Customer Self-Service, an effortless experience for your consumers

We implement solutions quickly and simply

Who are we?

Since 2001 SORRISO Technologies has been dedicated to providing solutions for Digital Self-Service. We help leading companies around the world to provide their customers with simple and convenient self-service experiences. Our solutions span processes from interactive online billing to payment portals, multi-channel customer communications and personalized videos. This service software works with small individual accounts to larger commercial accounts.

With Sorriso Smart Suite we become an integral part of your business, helping you bridge the gap between IT, marketing and customer experience.

The service tactics we apply for your users will provide them with the power to solve problems on their own and find answers to their questions through digital channels such as FAQ, virtual assistants, chatbot and more.

If you are still using traditional methods to serve your customers, SORRISO Technologies will give you the boost you need to enter the world of digital serviceability.

If you are still using traditional methods to serve your customers, SORRISO Technologies will give you the boost you need to enter the world of digital serviceability.

Who is it aimed at?

Our Sorriso Smart Suite has been specially designed for companies of any size and industry sector that want to take customer engagement and satisfaction to the next level with a world-class customer self-service platform.

We specialize in sectors such as:

If you do not see your industry sector listed, contact one of our representatives today.

How does it work?

Sorriso Smart Suite is composed of four modular solutions covering all aspects of customer service:

With this platform you will be able to create and send digital files to all your customers, including purchase invoices and payment receipts to keep them informed and in control throughout the entire shopping experience.

Our cloud-based platform will allow you to have all your documents archived, classified and easily accessible from any of your connected devices.

We promote interactivity with your customers while building trust with a smart, transparent, simple and straightforward billing process.

Smart Bill will allow you to create customized invoices using event-triggered templates, deliver interactive invoices on the web, mobile devices, email, text messages and more.

You won’t believe how easy it will be to control your payment management from now on with Sorriso Smart Pay. Through our complete payment platform you will have your own portal, you will be able to securely store your customers’ financial information, enable fast and hassle-free payments, set up automatic transactions scheduled and triggered by invoicing, among others.

Preventing your customers from abandoning a purchase due to security problems at the time of payment is very easy with Smart Pay, check it out.

Under this platform your business will have the ability to create personalized videos to proactively communicate with your customers. Put personalized content in front of consumers’ eyes, available at any time, and motivate them to buy more.

With Interactive Video you will monetize your customers’ data, remember that 73% of them prefer to do business with brands that use personal information to make their shopping experiences more relevant.

Now is the time to implement a Self-Service Portal for your consumers on your unified site with access to all Digital Self-Service functionalities.

Now is the time to implement a Self-Service Portal for your consumers on your unified site with access to all Digital Self-Service functionalities.

Business benefits

There are many ways to ensure the efficient growth of your business.

Integrating Sorriso’s Smart Suite solutions for Self-Service to your customers is one of them. Consider that 83% of customers need help to finalize a purchase and Sorriso guarantees that you will be there for them in a timely manner.

There are many ways to ensure the efficient growth of your business.

Integrating Sorriso’s Smart Suite solutions for Self-Service to your customers is one of them. Consider that 83% of customers need help to finalize a purchase and Sorriso guarantees that you will be there for them in a timely manner.