Even for some SMEs Customer Relationship Management (CRM) systems are in the background or are not part of their business strategy!
The reality is that this globalized, interconnected and post-pandemic era has left behind paper or digital agendas as tools to control or record complaints, suggestions or comments from their customers, giving way to a combination of business strategies, software and processes that help build lasting relationships between companies and their most valuable asset: customers. All integrated into a single CRM platform.
The best thing about a CRM is that almost any company, regardless of size or industry sector can benefit from it, they are ideal for managing your external relationships and by acquiring one your company will be able to:
Just like your customers, NOT all Customer Management Systems are the same. At CeleriTech we offer you the World-Class CRM, SERVICE CLOUD from Salesforce.
Give your customers the answers they need when they need them. Today’s consumers expect access to customer service on their own terms. Our CRM for this area offers 24/7 customer care options.
With Service Cloud, your service team and your customers will have the tools they need to create and manage cases across multiple channels, such as self-service portals, discussion forums, live chat, social media and even mobile devices.
Ensure World-Class Customer Care and: