CRM Customer Service
CRM Customer Service
Differentiate your company from the competition with a Customer Service CRM
Even for some SMEs Customer Relationship Management (CRM) systems are in the background or are not part of their business strategy!
The reality is that this globalized, interconnected and post-pandemic era has left behind paper or digital agendas as tools to control or record complaints, suggestions or comments from their customers, giving way to a combination of business strategies, software and processes that help build lasting relationships between companies and their most valuable asset: customers. All integrated into a single CRM platform.
The performance of your Customer Service unit is equal to the way your company is viewed in the Industry.
The performance of your Customer Service unit is equal to the way your company is viewed in the Industry.
Is your company a candidate for a Customer Service CRM?
The best thing about a CRM is that almost any company, regardless of size or industry sector can benefit from it, they are ideal for managing your external relationships and by acquiring one your company will be able to:
- Centralize all your customer information in one place
- Transforming Customer Service into Super-Customer Service
- Register inconveniences with the service
- Identify more opportunities and increase sales by at least 30%.
- Ensure that every interaction with your consumers runs smoothly
- Enhance marketing strategies and involve all departments and much more!
Just like your customers, NOT all Customer Management Systems are the same. At CeleriTech we offer you the World-Class CRM, SERVICE CLOUD from Salesforce.
Increase your Retention Rate with a Customer Service CRM
Service Cloud
Give your customers the answers they need when they need them. Today’s consumers expect access to customer service on their own terms. Our CRM for this area offers 24/7 customer care options.
With Service Cloud, your service team and your customers will have the tools they need to create and manage cases across multiple channels, such as self-service portals, discussion forums, live chat, social media and even mobile devices.
Ensure World-Class Customer Care and:
- Sending the most suitable technician for the work to be carried out.
- Monitor field performance
- Deliver smarter service faster and have knowledge management tools in place, both for customer self-service and to enable agents to find the right answer more effectively.
What do you gain by purchasing Salesforce SERVICE CLOUD?
- Provide a smarter service, with a complete view of each customer.
- Always respond with the right level of service (SLA management).
- Use service information to create more personalized marketing strategies
- Identify opportunities and issues from any location or device
- Solve cases faster with information from self-service communities
- Support mobile customers and employees from wherever they are, using our mobile platform.
- Easily integrate a Customer Care service into your operational websites and applications
- Customize and extend your service capabilities with easy-to-use platform tools
- Manage automated workflows with configuration wizards
- Maximize productivity through agent console customization
- Generates alerts for any increase in customer service demand
- Extend your support operations with AI
- Monitor your Customer Care team in a single dashboard (Lighting Console)
- Maintain effective 365/24 communication between customers and service agents via the Web (Live Agent).
- Use self-service portals and discussion forums (Communities)
- Manage knowledge management for both self-service and service agents (Knowledge)
- Assist your customers, wherever they are through live video snap-ins.
- Assign employees with the service (Omni Routing)
- Create and manage cases on social media channels
- Save time by automating manual tasks
- Handle more cases through interaction with service agents and additional service channels
