SAP Enterprise Support
SAP Enterprise Support
What is CeleriTech's SAP Enterprise Support service?
Every time a company acquires SAP licenses, a world of possibilities for continuous improvement opens up. Just like when you enjoy SAP Enterprise Support, a proactive and preventive assistance that ensures the stability of your operations by detecting functional needs in advance.
With this specialized support model, your organization will be able to resolve incidents according to their priority and easily identify optimization opportunities on the SAP platform.
We are endorsed with the SAP Certified Partner Center of Expertise, which allows us to offer a service with several levels of support, focused and personalized consulting and specialized recommendations.
Surround yourself with our SAP Enterprise Support experts and strengthen your continuous improvement.
Surround yourself with our SAP Enterprise Support experts and strengthen your continuous improvement.
Who is SAP Enterprise Support for?
This service has been created with SMEs of any industry sector and size in mind. You will receive full support and enjoy continuous improvement of your SAP system.
If you want to break into new markets with excellence or need to strengthen your positioning, this service is for you.
How does it work?
The attention of our experts includes the following services:
SAP SOLUTION MANAGER: Platform for application lifecycle control that helps implement and manage the SAP solution.
SAP EARLY WATCH ALERT: SAP tool that allows you to keep abreast of the status of SAP systems and make decisions when critical problems are detected, ensuring their proper functioning. What do we check?
- Condition of general components
- The system configuration.
- Hardware resources.
- Database management.
- Critical error messages.
- Improved performance.
- Response time averages.
- Current workload
We act quickly to solve your most critical problems, ensuring your operational continuity.
We act quickly to solve your most critical problems, ensuring your operational continuity.
Why SAP Enterprise Support with CeleriTech?
To make sure you get the most out of your SAP Enterprise Support service, we make sure you do:
- Receive EarlyWatch Alert recommendations
- Learn about the scope, limitations and conditions of your service.
- Have established your priorities for care
- Know our response times for each particular case
- Get access to SAP Support Portal, Guided Answers, SAP ONE Support Launchpad and more.
- Have a 100% up-to-date SAP platform
- Participate in SAP Enterprise Support Academy training programs.
At CeleriTech we go beyond simple license maintenance. We help you innovate and drive your digital transformation like no other service provider.
At CeleriTech we go beyond simple license maintenance. We help you innovate and drive your digital transformation like no other service provider.
Business Benefits of SAP Enterprise Support
Business Benefits of SAP Enterprise Support
By connecting with SAP experts, customers and partners through this service, you will achieve:
- Increased productivity due to the possibility of working with ITMS (IT Service Management) documents, service reports and tickets.
- Greater transparency in operations as a result of the management and continuous monitoring of the SAP architecture in different schemes: On Premise and Cloud.
- Ease of management with collaborative knowledge tools including database and virtual assistant.
- Direct support through multiple channels for quicker service.
- Develop in your employees the know-how that will enable them to react quickly to any inconvenience or undesired situation on your SAP platform.
The time to start protecting your SAP platform with preventive alerts and agile attention to critical incidents is now. Always hand in hand with a SAP Gold Partner like CeleriTech.
A 360° view of your organization is possible with SAP and CeleriTech
It’s time to get the digital transformation your business needs. You don’t have to walk this path blindly. CeleriTech makes it possible for you to observe SAP ERP operating with scenarios and situations similar to those of your company. Always in the company of our consultants. Contact us today.