Extended Support
As an PYME owner, you will recognize the following as some of the most relevant challenges facing the industry today:
- Need to manage a large number of business applications simultaneously to maintain an optimized supply chain and meet customer demand
- Reduce operating costs
- Increase your technical capacity
- Reduce workloads
- Maintaining operational continuity
The common factor of all companies is to prosper and maintain productivity, always having SAP Business One as their expansion ally.
Therefore, CeleriTech has created an assistance scheme for the administration of SAP applications under Extended Support. This first line specialized service is provided by our SAP consulting experts so that your organization can increase its operational levels and even reduce costs in the technology areas.
Who are we?
With our Extended Support service, you will have access to an online help center, which can be purchased by monthly package of hours, pre-paid, cumulative or used “on demand”, according to what your company needs.
Our team of highly trained consultants will attend any incidence, in a dedicated manner on your SAP platform. We include:
- Training Programs.
- Generation of new reports.
- Reinstallation of the tool.
- Inconveniences with user permissions.
- We guarantee technical/functional support to ensure the operational continuity of your organization.
- We address specific needs of your business through diagnostics.
- We offer timely and effective solutions for all your issues and problems, critical or not. Everything in your company is important to us!
- Current workload.
Why purchase CeleriTech's Extended Support service?
Easy! The following is the minimum we at CeleriTech focus on achieving for your organization through our Extended Support service:
- We transform your IT unit from a tactical to a strategic one.
- We become an extension of your staff and focus on both your team and the organization to drive productivity and generate more value on your SAP solution.
- We delegate repetitive tasks to a team of subject matter experts.
- We adapt a service model to your business needs.
- We study and understand that your IT requirements and those of the organization are changing day by day. Therefore, you will enjoy a unique service model, with no waste.
- We focus on building a long-term relationship with your company, creating service levels that meet your business requirements.
- We drive a positive impact on your Return on Investment (ROI).
- We provide SAP expert assistance on demand in any functional or technical area, usually without the need for travel expenses.
