Customer Self Service

As a provider of technological solutions for SMEs, we are in a continuous search to generate value and achieve success in every project we are part of together with our customers. Therefore, CeleriTech, an Oracle partner, provides a powerful platform that allows us to launch new products, publications, payment reminders, renewal letters and correspondence in a fast, secure and competitive way in an easy, agile and flexible manner.

We improve the processes for the final customer, who will be able to make more effective and efficient queries of their invoices in digital or printed format, personalized letters, offers, advertising and many other benefits, leveraged on Oracle Documaker Transall and Oracle Documaker Studio tools.

Customer Self Service is looking for:

Customer loyalty

Deliver electronic documents through different communication channels.

Generate revenue with targeted trans-promotional messaging

Reduce claims attention by sending clear and easy-to-read documents

Complying with regulatory frameworks in an agile manner

Reducing communication printing costs by using digital channels

Customer loyalty

Generate revenue with targeted trans-promotional messaging

Complying with regulatory frameworks in an agile manner

Deliver electronic documents through the different communication channels.

Reduce claims attention by sending clear and easy-to-read documents

Reducing communication printing costs by using digital channels

Scope of service

CeleriTech offers services to generate physical or digital documents complying with the characteristics requested by the client or with the regulatory framework of the country (See CeleriTech’s project for Telefónica del Perú), this way you will be able to:

Generate statistical reports for monitoring of formatted documents
View and consult documents in digital format through a web portal.
Generate encrypted digital documents for e-mail delivery
Generate samples to meet quality standards and detect possible errors
Send email notifications to monitor the process
Generate new communications quickly
Offer continuous 24/7 support

Oracle Documaker Studio features

Allows extraction of data in XML, CSV or flat file formats

Provides a powerful, easy-to-use design tool for document template creation

Includes 14 print streams along with SMS, HTML, PDF, RTF, and more

Generate customized messages and conditional letters

Content design according to the client's specifications, supporting color images, graphics, tables, and text

Makes use of headers, footers, table headers and reusable data

Supports standard markings such as OMR (lines), barcodes (variable data), and 2D barcodes (variable data)

Generates reports with document statistics, such as file name, total pages, total number of pages, total sheets, etc.

Work in a collaborative environment for the design and publication of documents.

Architecture

Profits

Implementation of customized transactional and trans-promotional communications for different industries such as Insurance, Financial Services, Communications, among others.
Easy to use and intuitive
Wide variety of functions and options to create any type of document
High-impact communications design
Multiple output formats
Multiple channels for document delivery
Fast automation for document generation
Fast formatting for high data volumes
Rapid creation and composition of compliant documents in structured, interactive and on-demand formats for delivery in batches. All in near or real-time.

We continue to create alliances to make our customers' lives easier.

CeleriTech’s customer service team is 100% available to answer your questions and provide you with more information about Customer Self Service as needed. Contact us.

We continue to create alliances to make our customers' lives easier.

CeleriTech’s customer service team is 100% available to answer your questions and provide you with more information about Customer Self Service as needed. Contact us.

Customer Self Service