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Customer Self Service

Customer Self Service

As a provider of technological solutions for SMEs, we are in a continuous search to generate value and achieve success in every project we are part of together with our customers. Therefore, CeleriTech, an Oracle partner, provides a powerful platform that allows us to launch new products, publications, payment reminders, renewal letters and correspondence in a fast, secure and competitive way in an easy, agile and flexible manner.

We improve the processes for the final customer, who will be able to make more effective and efficient queries of their invoices in digital or printed format, personalized letters, offers, advertising and many other benefits, leveraged on Oracle Documaker Transall and Oracle Documaker Studio tools.

Customer Self Service is looking for:

Customer loyalty
Generate revenue with targeted trans-promotional messaging
Complying with regulatory frameworks in an agile manner
Deliver electronic documents through the different communication channels.
Reduce claims attention by sending clear and easy-to-read documents
Reducing communication printing costs by using digital channels

Scope of service

CeleriTech offers services to generate physical or digital documents complying with the characteristics requested by the client or with the regulatory framework of the country (See CeleriTech’s project for Telefónica del Perú), this way you will be able to:

  • Generate statistical reports for monitoring of formatted documents
  • View and consult documents in digital format through a web portal.
  • Generate encrypted digital documents for e-mail delivery
  • Generate samples to meet quality standards and detect possible errors
  • Send email notifications to monitor the process
  • Generate new communications quickly
  • Offer continuous 24/7 support

Oracle Documaker Studio features

Allows extraction of data in XML, CSV or flat file formats
Allows extraction of data in XML, CSV or flat file formats

Provides a powerful, easy-to-use design tool for document template creation
Provides a powerful, easy-to-use design tool for document template creation

Includes 14 print streams along with SMS, HTML, PDF, RTF, and more
Includes 14 print streams along with SMS, HTML, PDF, RTF, and more

Generate customized messages and conditional letters
Generate customized messages and conditional letters

Content design according to the client's specifications, supporting color images, graphics, tables, and text
Content design according to the client's specifications, supporting color images, graphics, tables, and text

Makes use of headers, footers, table headers and reusable data
Makes use of headers, footers, table headers and reusable data

Supports standard markings such as OMR (lines), barcodes (variable data), and 2D barcodes (variable data)
Supports standard markings such as OMR (lines), barcodes (variable data), and 2D barcodes (variable data)

Generates reports with document statistics, such as file name, total pages, total number of pages, total sheets, etc.
Generates reports with document statistics, such as file name, total pages, total number of pages, total sheets, etc.

Work in a collaborative environment for the design and publication of documents.
Work in a collaborative environment for the design and publication of documents.

Architecture

MORE INFORMATION

Architecture

MORE INFORMATION

Profits

  • Implementation of customized transactional and trans-promotional communications for different industries such as Insurance, Financial Services, Communications, among others.
  • Easy to use and intuitive
  • Wide variety of functions and options to create any type of document
  • High-impact communications design
  • Multiple output formats
  • Multiple channels for document delivery
  • Fast automation for document generation
  • Fast formatting for high data volumes
  • Rapid creation and composition of compliant documents in structured, interactive and on-demand formats for delivery in batches. All in near or real-time.

We continue to create alliances to make our customers' lives easier.

CeleriTech’s customer service team is 100% available to answer your questions and provide you with more information about Customer Self Service as needed. Contact us.

CONTACT AN AGENT

We continue to create alliances to make our customers' lives easier.

CeleriTech’s customer service team is 100% available to answer your questions and provide you with more information about Customer Self Service as needed. Contact us.

CONTACT AN AGENT