SAP Customer Experience

Integrated Information, Processes and Functional Areas, Thanks to ERP

Cross-functional business system that improves the day-to-day management of your organisation

SAP Customer Experience is a fourth-generation in-memory customer experience suite developed for emerging business models.

Bring together customer data, machine learning technology and microservices to power real-time customer engagement, useful for sales, service, marketing, commerce and more.

Main functional areas

Create a reliable source of data about your consumers, developing a single unified profile for each customer (Unique Customer), allowing you to provide individualized brand experiences across all sales channels and departments. SAP Marketing Cloud allows you to create omnichannel-based strategies to keep your users informed about promotions, new and improved products and all the information that helps increase your sales.

Brings together SAP Hybris Cloud for Customer, SAP Revenue Cloud and CallidusCloud, now part of SAP, to help organizations connect and guide customers throughout their buying journey. Transform your processes, from lead generation to order collection. Accelerate performance by optimizing incentives, sales coaching and training recommendations. In this way, you will help your sales team spend more time with the most loyal and profitable customers.

Make customers happy by guaranteeing a complete and cloud-based service. Deliver personalized, high-value support before, during, and after a purchase. With SAP solutions that connect agents with the right expertise and tools at the right time, you can deliver the great service your customers expect through self-service sites, call centers, or in the field.

Turn anonymous online visitors into acquaintances and loyal customers. Your goal is to increase your audience, conversions and engagement, foster long-term loyalty and offer a more secure digital ecosystem that complies with privacy requirements. To do this, you need a solution that helps you build digital relationships based on transparency and trust. Doing it without assistance is not easy

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FACTS

Get 437% return on investment in three years

Get 28% increase in the average ticket

Get 22% more efficiency in sales processes

Reduction from months to weeks in the creation of new digital shops